Return Policy: According to Law No. 449/2003, updated in 2008, and OG. 34/2014, you may return one or all products purchased from our online store within 14 working days from the physical receipt of the product, without penalties or invoking a reason.
The only condition is that the product must be in the same condition in which it was delivered to you (it must have the original packaging and the accompanying documents – fiscal invoice and receipt, as applicable).
Within a maximum of 30 days from the date of return, we will refund the value of the order to your account.
The following will NOT be accepted for return:
Sealed products that cannot be returned for health protection or hygiene reasons and which have been unsealed by the consumer (cigarettes, cigars, alcoholic beverages, etc.);
Excisable products marked with stamps, bands, or any other type of specific marking applied according to legal provisions, whose markings have been damaged.
If it is determined that the returned products fall under any of the conditions mentioned above, their value will not be paid, and the package will be resent to the Buyer, who will also bear the costs of resending.
In the event that the returned product shows signs of wear, use, scratches, impacts, shocks, missing accessories or documentation, the Seller reserves the right to decide either:
a) refusal of the package; b) acceptance of the return and withholding a sum from its value, the sum to be communicated after assessing the damage caused.
The buyer will bear the return costs. Shipping and insurance costs of the goods will not be refunded and will be deducted from the return amount. You cannot return a product that has defects caused by you. We ensure that the products on trabucuridelux.ro reach you in the best conditions.
The return of the products will be done at the customer's expense, using the same transport service as the shipment. The returned goods must be mandatorily insured during transport at the Buyer's expense.
If you were sent a different product than the one ordered, you can return it. The Seller will bear all transport costs, and we will send you the requested product as soon as we receive the package. If the respective product is no longer in stock, you will be fully refunded the value, or you will have the option to select other products from our website within the limit of the sum already paid to us.
To return a product, you can write to us at contact@trabucuridelux.ro, or you have two options directly on the site.
For users who have an account on trabucuridelux.ro, you can use the product return option from the order history section of the customer account. There you will need to access the relevant order and select the product or products you wish to return.
Packages returned without following the above-described procedure will not be accepted. Send the package with the product and the invoice from the received package only after the acceptance of the return and the address have been communicated to you by our operators. The transport fees, in this case, will be borne by the Buyer (as also stipulated above).